How to Choose a Business Phone System in London
Selecting a business phone system while you're on the move can be a daunting task, but it’s a necessary one. London is a good place to start due to its wide range of business phone system options.
But, with so many options, how do you make the right choice? This guide aims to simplify the process by looking at what exactly a business phone system is, why they are helpful, and what features to look out for.
Understanding Business Phone Systems
Before browsing offers, it's crucial to understand precisely what a business phone system is to ensure an effective selection process. Essentially, it's a technology solution that allows you - and your entire organisation - to make and take calls. They can be routed to various employees, they can be recorded and forwarded. Features include things like Interactive Voice Response (IVR) and custom greetings.
Why You Need One for Travelling
When you're travelling, especially for businesses, communication is key. There is no replacement for communication when you’re remote, making a robust phone system to manage calls so important. Modern systems offer the flexibility to operate from anywhere, ensuring you never miss an important conversation, be it your hotel room or a café.
Types of Business Phone Systems
VoIP Systems
Voice over Internet Protocol (VoIP) systems are today's most popular choice. They offer a range of features like multimedia distribution, video conferencing, and custom greetings.
IP PBX Systems
IP Private Branch Exchange (IP PBX) is a digitised online business phone system. Unlike traditional PBX, it only requires an internet connection to make and receive calls.
Traditional PBX Systems
These legacy systems require a local Public Switched Telephone Network (PTSN) connection and landline. They are generally not recommended for travellers due to their lack of flexibility.
Key Features to Look For
Quick Setup
You don't want to spend hours setting up your phone system, nor do you want to do it all yourself because it could induce errors. Look for options that offer instant number activation and can be set up in a few minutes.
Unlimited Calls
Especially when you're travelling, you don't want to be limited by the number of calls you can make. Opt for systems that offer unlimited calls to a wide range of destinations, making it a complete solution.
CRM Integration
Talking of complete solutions… If you're using a Customer Relationship Management (CRM) tool, choose a phone system that allows easy integration. This will enable you to sync contacts and automatically log call data. This can increase the quality and use of data available at your business’s disposal.
High-Quality Calls
Nothing is more frustrating than a poor-quality call. Ensure the system you choose offers top-quality sound.
Cost Considerations
Cost is always a significant factor. Most modern systems offer a range of plans starting at around £20-25 per user monthly. Make sure to read the fine print for any additional charges like international calling rates.
Choosing a business phone system while travelling doesn't have to be complicated; it’s a way to anchor your communications. By understanding your needs and what features are available, you can make an informed decision.
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